Polycom VVX601 contacts lost on reboot

Occasional Contributor

Polycom VVX601 contacts lost on reboot



We have some Polycom VVX601 handsets they are provided to us by our Telco .  One of the phones is having issues where contacts are not being saved on the phone after a reboot.     Has anyone experienced this and knows a workaround .  The phones are locked down so i cant really do much. 


Second question is there a way to backup / restore contact lists on the phones to USB?

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Polycom Employee & Community Manager

Re: Polycom VVX601 contacts lost on reboot

Hello @omicronx9 ,


Welcome back to the Poly Community.

A quick search finds this answer >here< and there is no way to export or import speed dials. I can only suggest you work with your provider to remove this restriction.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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