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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

We have a Polycom VVX500 that is on version 5.1.1.3331 and  we have monitored extensions.  We want to  silence alerts and not show the screen of the number on a Polycom VVX500 when an extension that is being monitored is called?
I set up the following parameters

 

Parameter: BLF_Monitor_Display
ApplyingTo: Polycom*
DefValue: Dont_Display
<attendant attendant.behaviors.display.spontaneousCallAppearances.normal="0" attendant.behaviors.display.spontaneousCallAppearances.automata="0"
/>**END_SIPPS_VALUE**
Value: Display
**END_SIPPS_VALUE**

This is supposed to allow only the LED and line icon next to the monitored users name to change and all the attendant ringtones are disabled.


After implementing the above , the LED and line icon do not change, it appears to just turn everything off.


Does anyone know how I can silence alerts and not show the screen on the extension being monitored but allow the led or line icon to show when a call comes in ?

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello NMT1147,

welcome back to the Polycom Community.

Did my reply to your first post  => here  <=help you ?

If yes please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

 

To answer your new query UC Software 5.1.1 is no longer supported. Please use a current software like 5.1.3, 5.2.3 or 5.3.0

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello NMT1147,

welcome back to the Polycom Community.

Did my reply to your first post  => here  <=help you ?

If yes please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

 

To answer your new query UC Software 5.1.1 is no longer supported. Please use a current software like 5.1.3, 5.2.3 or 5.3.0

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.