Polycom VVX400 configuration errors

Occasional Contributor

Polycom VVX400 configuration errors



I am provisioning a Polycom VVX400 and getting errors, but I am just trying to find if there is somewhere that I can get more details on what the errors are.


In Settings -> Platform -> Configuration, I see that a file is throwing 1 error and another is throwing 101. I can also see this in the app.log:


000022.658|cfg  |4|00|Prm|Configuration file(s) statistics: 101 parameters were invalid and could not be interpreted.
000022.658|cfg  |4|00|Prm|Configuration file(s) statistics: 1 parameter values were used but were out of range. 0 were invalid and ignored.

Is there somewhere that I can find more specifics about which parameters are causing the errors? It is hard to narrow down the issue with only a count of the number of problems.





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Occasional Contributor

Re: Polycom VVX400 configuration errors

For additional details, this is on V5.6 firmware. I updated the .cfg files and seem to have fixed the errors that were printing above, but I am still having an issue. Specifically what I am trying to diagnose is the SNTP server not being set on the phone.


The following lines in the config are setting the server:


        <tcpIpApp.sntp tcpIpApp.sntp.address="" tcpIpApp.sntp.gmtOffset="-18000" tcpIpApp.sntp.address.overrideDHCP="1"  tcpIpApp.sntp.gmtOffset.overrideDHCP="1" />


But after updating config the SNTP server in the phone settings is blank and a ! is flashing in the top corner for date/time.

Message 2 of 3
Polycom Employee & Community Manager

Re: Polycom VVX400 configuration errors

Hello JosLav,

welcome back to the Polycom Community.


101 Errors in a single file are worrying so I suggest you check this file. The errors should usually also be documented within the logs itself.


Lowering the Configuration Logging level should also show more details.


In regards of a Time Issue the community's VoIP FAQ contains this post here:

Jan 28, 2013 Question: Time and Date flashing or unable to set time correctly

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 3 of 3