Polycom VVX300 and custom ringtones

Paddy
Advisor

Polycom VVX300 and custom ringtones

Im wondering is it anyway possible to get custom ringtones on the Ploycom VVX300 please.

Message 1 of 10
9 REPLIES 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX300 and custom ringtones

Hello Paddy,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 10
Paddy
Advisor

Re: Polycom VVX300 and custom ringtones

No im talking custom wav ringtones

Message 3 of 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX300 and custom ringtones

Hello Paddy,

 

please ensure you read the quoted post from the beginning:

 

 

Above explains how to utilize additional ringtones.

 

Best Regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 4 of 10
Paddy
Advisor

Re: Polycom VVX300 and custom ringtones

Thanks for the replies so far but can I ask how much memory is on these phones?

Message 5 of 10
Telus
Occasional Visitor

Re: Polycom VVX300 and custom ringtones

I have been trying to add custom rington using web interface, and finally figured out exactly how to -

  1. Download the ringtone (.mp3 or .wav or any other audio format)
  2. Go to http://audiotool.net/mp3converter/index.htm this website (it is very safe), and download the converter
  3. It takes 5 seconds to download, and open the converter
  4. Go to Settings,

    Capture_01.PNG
  5. select OUTPUT FORMAT of WAV and select QUALITY - change it to CUSTOM, change FREQUANCY to 8000, CHANNELS to MONO, OUTPUT to A_LAW and OK
    Capture_02.PNG
  6. Add the ringtone, 
    Capture_03.PNG
  7. Rightclick the ringtone, and CONVERT TO - .WAV, and it will download it to your computer (in music folder probably)
    Capture_04.PNG
    Capture_05.PNG
  8. Go to web IP interface, go to PREFERENCE, RINGTONES, and upload it.

Trust me, i tried a lot many ways, but this is the only way!! 

 

I hope someone could get help from what i discovered!! Please acknowledge it if you can.

 

Thanks!!

Message 6 of 10
Marty_Mtl-Qc
Occasional Visitor

Re: Polycom VVX300 and custom ringtones

...I registered JUST to be able to reply to you,  but it looks like it didn't made it the 1st time,  so here it is : 

  THANK YOU SO MUCH  !!!!!

 

Dude ,  I spent hours and hours browsing forums , tried A BUNCH of both Online dedicated tools and locally installed tools without success,  until I ended up here and saw your post !!

 

  your method worked like a charm ,  on 1st try  !   The program you are refering to is a Demo version , which is limited to 30 file conversion ( might worth mentionning it ) ,  but was plenty enough for me, as I wanted to convert only one ring tone.

Excellent mini-tutorial you wrote here as well !!!     All in all , I totally confirm your method is working for me !!

  phone detail :   POLYCOM IP 335 ,  ring tone sent using web interface.

  want a beer ?   this one is on me !!  
Cheers !!

 

Martin , Montreal, Qc

Message 7 of 10
chucklesbarry
Occasional Visitor

Re: Polycom VVX300 and custom ringtones

If you happen to be working on a Mac or in Linux, I'd suggest using Audacity instead. It's cross-platform, open-source freeware. I use it to create custom ringtones on my Mac.

 

You create a new project, set the "Project Rate" (lower left-hand corner of the window) to 8000, go to tracks>Add New>Mono Track, and import an audio file.

 

Once you've edited it or whatever, go to File>Export Audion... and choose File Type "WAV (Microsoft) signed 16-bit PCM".

 

It might be slightly different in Windows or Linux, but the parameters are the same.

Message 8 of 10
Brad303
Visitor

Re: Polycom VVX300 and custom ringtones

It's also worth noting that you can use the sox utility on *nix:

 

sox ringtone.wav -r 16000 -c 1 -b 16 ringtone_16000_mono_16bit.wav

 

The above will convert the input file to a 16KHz-sample-rate 16-bit mono wav file that is compatible with Poly phones. The input file doesn't need to be a wav. It can be any audio format that sox recognizes (which is most of them).

Message 9 of 10
idahomeboy
Occasional Visitor

Re: Polycom VVX300 and custom ringtones

Nice writeup @Telus. That worked a treat with the VVX400.

Thank you!

Message 10 of 10