Hello all,
I have to correct above statement as I never had the need to utilize this and just verified some parameters in the Admin Guide.
If you utilize attendant.resourceList.X.type="automata" where X matches attendant.resourceList.X.address="" the Admin Guide describes as follows:
- The type of resource being monitored and the default action to perform when pressing the line key adjacent to monitored user x.
If normal, the default action is to initiate a call if the user is idle or busy and to perform a directed call pickup if the user is ringing.
Any active calls are first placed on hold.
If automata, the default action when is to perform a park/blind transfer of any currently active call. If there is no active call and the monitored user is ringing/busy, an attempt to perform a directed call pickup/park retrieval is made.
Above works as a one press and the Called Party is automatically forwarded via a SIP REFER to the monitored BLF extension.
If the Attendant would want to speak to the person before doing so a manual transfer would have to be used instead.
Please contact your Polycom reseller for any follow up questions.
Best Regards
Steffen Baier
----------------
If official support is required please check how to phone or open a case here
----------------
The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
----------------
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
