Polycom VVX300/400/500 BLF Blind Transfer

ahe
Visitor

Polycom VVX300/400/500 BLF Blind Transfer

Hi Everyone,

 

Is it possible to configure blf keys to perform a 1 button blind tranfers when you have an active call? If this is possible, how can you do it? 

 

Phone: VVX500/400/300

Firmware: 5.0.1

SoftSwitch: Broadsoft

 

-Allan

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX300/400/500 BLF Blind Transfer

Hello Allan,

welcome to the Polycom Community.

I am not fully sure I completely understand the question.

 

The BLF functionality shows the activity of the monitored line and by pressing the Key a call can either be picked up from an alerting state or you can press the key to dial the extension.

 

There is no functionality to press the key and automatically blind transfer or any other automated action without losing the monitoring function.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
KL
Advisor

Re: Polycom VVX300/400/500 BLF Blind Transfer

Steffen,

 

I think he means when on an active call the user wants to be able to just hit a BLF to blind tranfer that call to the user. Very useful for a receptionist expicically with an expansion module. She/he could just hit the BLF, and off goes the call. Currently you have to hit tranfer, blind, and then the BLF. Making an automated BLF/tranfer in one would be great. 

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX300/400/500 BLF Blind Transfer

Hello all,

 

I have to correct above statement as I never had the need to utilize this and just verified some parameters in the Admin Guide.

 

If you utilize attendant.resourceList.X.type="automata" where X matches attendant.resourceList.X.address="" the Admin Guide describes as follows:

 

  • The type of resource being monitored and the default action to perform when pressing the line key adjacent to monitored user x.

    If normal, the default action is to initiate a call if the user is idle or busy and to perform a directed call pickup if the user is ringing.
    Any active calls are first placed on hold.

    If automata, the default action when is to perform a park/blind transfer of any currently active call. If there is no active call and the monitored user is ringing/busy, an attempt to perform a directed call pickup/park retrieval is made.

Above works as a one press and the Called Party is automatically forwarded via a SIP REFER to the monitored BLF extension.

 

If the Attendant would want to speak to the person before doing so a manual transfer would have to be used instead.

 

Please contact your Polycom reseller for any follow up questions.

 

Best Regards

 

Steffen Baier

 

 

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
ahe
Visitor

Re: Polycom VVX300/400/500 BLF Blind Transfer

Hi Steffen,

 

Thanks for the help. I tried it and it didn't work. Please see my code below:

 

<attendant attendant.reg="1" attendant.resourceList.1.address="%BWLINEPORT-1%" attendant.ringType="ringer1" attendant.uri="%BWBLF-URI-1%" attendant.resourceList.1.type="automata">
<attendant.behaviors>
<attendant.behaviors.display>
<attendant.behaviors.display.remoteCallerID attendant.behaviors.display.remoteCallerID.automata="1" attendant.behaviors.display.remoteCallerID.normal="1">
</attendant.behaviors.display.remoteCallerID>
<attendant.behaviors.display.spontaneousCallAppearances attendant.behaviors.display.spontaneousCallAppearances.automata="1" attendant.behaviors.display.spontaneousCallAppearances.normal="%BLF_BEHAVIOR%">
</attendant.behaviors.display.spontaneousCallAppearances>
</attendant.behaviors.display>
</attendant.behaviors>
</attendant>

 

Any idea on what is wrong?

 

Thanks,

Allan

Message 5 of 5