Polycom VVX , BToE connector and password with french car


Polycom VVX , BToE connector and password with french car



We are using Polycom VVX310 and BToE 2.1.0.


We discovered today that when a user try to login using BToE connector, the login failed if the user has french accent or french specific car in his password. ( exemple: ç à )


We don't know how to solve this except ask user to change his password without ç, à , ...





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Polycom Employee & Community Manager

Re: Polycom VVX , BToE connector and password with french car

Hello Eric,

welcome to the Polycom Community.

I believe we have already identified this but it requires a new Version of BToE and also UCS for the Phone.


In order to verify this please raise this with your Polycom reseller and quote 1-492066881

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2