Polycom VVX 500 Red Lock on Touch Screen

Occasional Visitor

Polycom VVX 500 Red Lock on Touch Screen

How do I get rid of the red lock that occilates with the date on the Polycom VVX 500 touch screen?

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Polycom Employee & Community Manager

Re: Polycom VVX 500 Red Lock on Touch Screen

Hello PCMarko,

welcome to the Polycom Community.

Most likely you mean the Red Trangle with an explanation mark like this:




The above is simply a reminder that the Phone is utilizing its default password.


You can verify and temporarily clear this via:


  • Home Key => Settings => Status => Diagnostic => Warnings



Pressing the Clear Icon Soft Key will remove the warning until the unit is rebooted. In order to permanently clear this icon the default factory password must be changed.


This is explained in this FAQ post here:


Oct 7, 2011 Question: What is the Standard Username and Password for a Polycom Phone?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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