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HP Recommended

How do I get rid of the red lock that occilates with the date on the Polycom VVX 500 touch screen?

1 REPLY 1
HP Recommended

Hello PCMarko,

welcome to the Polycom Community.

Most likely you mean the Red Trangle with an explanation mark like this:

 

image

 

The above is simply a reminder that the Phone is utilizing its default password.

 

You can verify and temporarily clear this via:

 

  • Home Key => Settings => Status => Diagnostic => Warnings

image

 

Pressing the Clear Icon Soft Key will remove the warning until the unit is rebooted. In order to permanently clear this icon the default factory password must be changed.

 

This is explained in this FAQ post here:

 

Oct 7, 2011 Question: What is the Standard Username and Password for a Polycom Phone?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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