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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi

I have a Polycom Trio 8800 on 5.9.2.7727. This is an audio only Trio, no camera is currently connected.

 

The Polycom Trio is in Skype for Business mode and i am adding a secondary line for Zoom. I have imported the Zoom-Unregistered-L2.CFG config as outlined here: https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Add-Zoom-interoperability-to-the-Polycom-Trio/t...

 

The config imports successfully and the icon appears on the screen. When i tap the Zoom icon it shows meeting@zoomcrc.com, which quickly changes to just meeting, i then get a busy tone and the call hangs up.

 

I have increased logging on the phone and i can see the original INVITE going from the Trio to sip:meeting@zoomcrc.com. I then see a 180 RINGING i then see a 480 Temporarily Unavailable

 

We have successfully setup BlueJeans in the same fashion and this works as expected. The call dials out and i get prompted to enter a meeting ID.

 

Has anyone else encountered any issues setting these devices up with Zoom?

 

Kind Regards,

Robert

2 REPLIES 2
HP Recommended

Hello @Trueman1991 ,

 

Welcome to the Poly Community.


Create a config file with this content:

 

<web reg.x.offerDummyVideoMLine="1"/>

 

 

Were the x represents the line assigned to Zoom. Aka for line 2:

 

 

<web reg.2.offerDummyVideoMLine="1"/>

 

 

And import it via the Web Interface.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks - this has got it working 🙂

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