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- Re: Polycom Trio 8800 with Visual+ and Zoom Hybrid won't upg...
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05-16-2019 12:54 PM
Polycom Trio 8800
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Solved! Go to Solution.
Accepted Solutions
05-17-2019 12:38 AM
Hello @OutWest ,
welcome to the Poly Community.
Your logs show:
0516114115|cfg |*|00|Prov|Succeeded updating file http://downloads.polycom.com/voice/software/Polycom_UC_Software_5_7_1_4095_AA_Trio8800_release/3111-65290-001.sip.ld
This is the reason the unit is downgrading to 5.7.1
Is this a Zoom Provisioned Unit as if yes then they control the release.
If you find issues with the Image they provision please work with Zoom support on this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
05-17-2019 12:38 AM
Hello @OutWest ,
welcome to the Poly Community.
Your logs show:
0516114115|cfg |*|00|Prov|Succeeded updating file http://downloads.polycom.com/voice/software/Polycom_UC_Software_5_7_1_4095_AA_Trio8800_release/3111-65290-001.sip.ld
This is the reason the unit is downgrading to 5.7.1
Is this a Zoom Provisioned Unit as if yes then they control the release.
If you find issues with the Image they provision please work with Zoom support on this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Didn't find what you were looking for? Ask the community