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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-19-2017 06:52 AM

HP Recommended

Unable to find an IP via DHCP  (network tested and all good)

We cannot gain access to the device which is first problem. Second is to either set a static or just do a factory reset?

1 REPLY 1

‎07-19-2017 07:40 AM

HP Recommended

Hello Gerhardt,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Sep 20, 2016 Question:How can I set a manual IP address for the Visual+?

Resolution: Please check the "Setting a Manual IP Address for the Visual+" => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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