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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Polycom Trio 8800 CUCM
Create an account on the HP Community to personalize your profile and ask a question
04-22-2016 07:09 AM
Hello Team,
I have a CUCM 8.6 with Polycom Trio 8800 version: 5.4.0.12856 .
All internal call are working fine. but I can't do external call.
in our company, to make an external call we dial 0 + 077xxxx xxx . when we dial 00 the trio says that "the call cannot be completed, please contact your operator". then it hang up..
did anyone face this issue please?
thanks,
Damien
Solved! Go to Solution.
Accepted Solutions
04-22-2016 07:36 AM
Hello Damien,
welcome to the Polycom Community.
This announcement would not be provided from the Trio and is from your CUCM.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues
Resolution: Please check => here <=
The above is most likely your issue as the Trio comes with a US Dialplan as standard.
In addition I suggest upgrading to a later software version:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-22-2016 07:36 AM
Hello Damien,
welcome to the Polycom Community.
This announcement would not be provided from the Trio and is from your CUCM.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues
Resolution: Please check => here <=
The above is most likely your issue as the Trio comes with a US Dialplan as standard.
In addition I suggest upgrading to a later software version:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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