Polycom Trio 8500 moving from RingCentral to Zoom Phone

Occasional Visitor

Polycom Trio 8500 moving from RingCentral to Zoom Phone

My company currently has a Polycom Trio 8500 that was purchased through RingCentral. It's got their specific firmware installed on the unit but we are considering moving our voice services over to Zoom Phone. Is it a simple reflash of the firmware on the device to Zoom's software? Are there any other considerations that I should take into account?

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Polycom Employee & Community Manager

Re: Polycom Trio 8500 moving from RingCentral to Zoom Phone

Hello @BPS-ws ,


Welcome to the Poly Community.

I am not aware of a special firmware from RingCentral but everything is possible. I suggest you check with our Partner Ring Central on this and that they are able to release the MAC address of the devices from ZTP/PDMS-SP so you are able to provision the units.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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