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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-18-2022 11:24 PM

HP Recommended

I'm having issues with the Trio 8500 when the phone's moved.  The Micro-USB connection gets disconnected resulting in lost audio.  

 

This happens with all of the Trio 8500. 

Have tried new gold plated micro-usb cables and updating firmware.  

 

Is moving the Trio 8500 a known issue for others ?


Is using the virtual USB connection the preferred configuration ?

 

The Polycom Trio 8500 is connected to a Windows 10 computer.  What type of troubleshooting could be performed either in the Windows or Polycom logs ?

Thanks in advance for any insight you can provide.  

 

 

2 REPLIES 2

‎08-19-2022 05:48 AM

HP Recommended

Hello @Dennis W ,

 

Welcome to the Poly Community.

 

I am unsure if I understand your issue. Is the Trio 8500 physically moved aka this disconnects the USB connection?

 

Why would you need to check the Windows PC in this case?

 

The Trio 8800 or 8500 have a special cable that secures the cable stays in place:

 

- Poly (Polycom) USB 2.0 cable for Polycom Trio 8500 and VoxBox (1.2m/4ft cable with torx screws)
2200-49307-002

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎08-19-2022 09:52 AM

HP Recommended

Thank you for your posting.  

 

The  Poly (Polycom) USB 2.0 cable for Polycom Trio 8500 and VoxBox (1.2m/4ft cable with torx screws) 2200-49307-002 is EXACTLY what is needed.  

What a comedy of errors.   We have been attempting to fasten the Micro-USB to the network cable using cable ties.  

 

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