Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎01-22-2014 04:25 AM

HP Recommended

Hi,

 

I want to change some settings on my soundStation Ip6000 but dont know what the admin password is, a former collegue must have changed the password. so i want to reset the phone to its factory default but you need the admin password for that as well.

 

I started the phone with inserted the keys 6, 8 and *. but then i will be asked to enter the admin password as well.

 

i just called the polycom helpdesk but the pointed me to this community.

 

so is there anyone who can help me with resetting this phone?

 

Thanks in advance.

1 REPLY 1

‎01-22-2014 06:23 AM

HP Recommended

Hello Daniel,

welcome to the Polycom Community.

I am unsure who you have spoken to in our first level team but we do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

Please contact our support team again or contact your Polycom reseller .

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.