Polycom Soundpoint IP331 setup help

[Billiam]

Hi, I bought a second hand IP331 to use at home using a VOIP provider. Here are the phones details:

Polycom Soundpoint IP331

serial no (mac) 0004F24F4260
software version: sip 4.1.0.84959

I plugged the phone into my router and switched it on, it shows the message: Network is down.

I can get into the menu but I am new to VOIP and do not understand the settings very well.

I cannot access the phone via a browser when I type its IP address into the browser I get the following message on my browser: This site can’t be reached 192.168.1.13 took too long to respond.

Can you help me access this phone and get it connected to my voip provider.

Thanks

Billiam 

[SteffenBaierUK]

Hello @Billiam ,

welcome to the Polycom Community.

Our records show that VIDENDA DISTRIBUTION LIMITED sold the phone in 20/09/2013 so the phone may simply be defective.

Have you ensured the basics aka the cabling is fine ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Billiam]

Yes, cables etc are all fine and I can see it on my network. I thought that it may need some settings adjusted so it could work as a standalone phone. Is there a complete guide to setup phone from scratch with all settings explained, network setting sip setting etc?

[SteffenBaierUK]

Hello @Billiam ,

The FAQ covers everything.

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services