Polycom SoundStation IP 7000 wont boot past splash screen.

Samer Sultan
Occasional Visitor

Polycom SoundStation IP 7000 wont boot past splash screen.

A Polycom SoundStation IP 7000 we bought about two years ago, it has now sudanly stopped booting past the splash screen.

I have tried the hold down "1 3 5 7" method, to restore to factory default. Howver it doesn't do anything.

Are there any other methods to try to recorer the phone?

Message 1 of 3
Polycom Employee & Community Manager

Re: Polycom SoundStation IP 7000 wont boot past splash screen.

Hello @Samer Sultan,

welcome to the Polycom Community.

If the unit is in this state, from my own personal experience, you cannot recover the unit and it needs an RMA.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
Occasional Advisor

Re: Polycom SoundStation IP 7000 wont boot past splash screen.

For what it is worth…. I think I found a fix for my IP 6000. It’s booting and working flawlessly now. This issue reminded me of a problem my son had with an early generation Xbox called the “Red Ring of Death.” An online hack had my son wrap the Xbox in towels and place it in the oven at 100 degrees or so for an hour. This would fix the broken Xbox. Apparently, expansion caused by the heat will rejoin separated solder points.

After a couple of hours under my car’s windshield, maybe 120 degrees, the IP 6000 booted the first time. Keeping the unit continuously booted, hopefully will keep everything together & working. I’ve disconnected it and rebooted several times and it’s working.

Message 3 of 3