A Polycom SoundStation IP 7000 we bought about two years ago, it has now sudanly stopped booting past the splash screen.
I have tried the hold down "1 3 5 7" method, to restore to factory default. Howver it doesn't do anything.
Are there any other methods to try to recorer the phone?
Hello @Samer Sultan,
welcome to the Polycom Community.
If the unit is in this state, from my own personal experience, you cannot recover the unit and it needs an RMA.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
If official support is required please check how to phone or open a case here----------------
For what it is worth…. I think I found a fix for my IP 6000. It’s booting and working flawlessly now. This issue reminded me of a problem my son had with an early generation Xbox called the “Red Ring of Death.” An online hack had my son wrap the Xbox in towels and place it in the oven at 100 degrees or so for an hour. This would fix the broken Xbox. Apparently, expansion caused by the heat will rejoin separated solder points.
After a couple of hours under my car’s windshield, maybe 120 degrees, the IP 6000 booted the first time. Keeping the unit continuously booted, hopefully will keep everything together & working. I’ve disconnected it and rebooted several times and it’s working.