Solved: Polycom Sound Point IP 330 SIP Phones

Elizm · ‎03-08-2016

We have some Polycom Sound Point IP 330 SIP phones.

When we scroll through the phone display menu, we cannot find where to go to lock and unlock the phones. What do we need to do to achieve this?

Do we need to upgrade the firmware of the phone?

SteffenBaierUK · ‎03-08-2016

Hello Elizm,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Apr 23, 2013 Question: How can I lock my phone?

Resolution: Please check => here <=

The above explains that this is only possible from UC Software 4.0.0

I do not believe your phone is supported running this version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎03-08-2016

Hello Elizm,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Apr 23, 2013 Question: How can I lock my phone?

Resolution: Please check => here <=

The above explains that this is only possible from UC Software 4.0.0

I do not believe your phone is supported running this version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Elizm · ‎03-10-2016

Thank you for your valuable feedback. Is there any other way to achieve phone lock and unlock perhaps using prefixes with the polycom sound point IP 330 SIP phones?

Aternatively, how can we achieve authorization codes?

SteffenBaierUK · ‎03-11-2016

Hello Elizm,

it should not really be the End Points responsibility to limit access to certain numbers.

I suggest you work with your service provider on this.

Another workaround could be to manipulate the local digitmap in such manner that the phone always dials additional digits or removes digits from numbers that are not allowed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Polycom Sound Point IP 330 SIP Phones

Polycom Sound Point IP 330 SIP Phones

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