Polycom RealPresence Trio 8800 - Unnecessary Mute

[JRave]

Currently we are able to mute the phone while not on a call. Is there scenario where this would be benefiticial? We are getting complaints that employees are under the impression they are still on a call when they aren't. I would like to submit this is a future feature request (mute only when on a call) but i wanted to see if there is any practicallity to the current configuration.

[SteffenBaierUK · Accepted solution]

Hello JRave,

welcome to the Polycom Community.

The Trio Admin Guide contains the following on page 68:

• Persistent Microphone Mute

With this feature, you can enable the microphone mute to persist across all calls managed on a phone. By default, users can mute the microphone during an active call, and the microphone is unmuted when the active call ends. With persistent microphone mute enabled, when a user mutes the microphone during an active call, the microphone remains muted for all following calls until the user unmutes the microphone or the phone restarts.
When a user mutes the microphone when the phone is idle, the mute LED glows but no icon displays on the screen. When a user initiates a new active call with the microphone muted, the mute LED glows and a Mute icon displays on the phone screen.

feature.persistentMute.enabled => Enable or disable the persistent mute feature

Please unzip the attached and then import via the Web Interface via:

• Utilities > Import & Export Configuration > Choose File > Import

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[JRave]

Thanks SteffenBaierUK! if i wanted to incorporate this into a master config, i presume it would be the features.cfg file?

[SteffenBaierUK]

Hello JRave,

the above quoted page holds this information.

Steffen Baier