Re: Polycom IP335 not registering

pamini · ‎01-26-2012

I have a Polycom IP335 that does not register, the phone does not try to authenticate after it receives 401 from the server. We configured an X-Lite soft phone on the same network and there are no issues. Ive also tried with other auth ID and PW, no luck...but they all work on other devices.

I know the 401 means its the wrong password or auth ID, but I am able to use the same ID and pw for the soft phone without issues. The fireware version is 3.2.1.0078

Is there anything that I am missing, any help is appreciated. Thanks for your help in advance.

SteffenBaierUK · ‎01-26-2012

Hello Pamini,

welcome to the Polycom Community.

Did you check this post => here <= in the FAQ?

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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pamini · ‎01-26-2012

Thanks Steffen, I have checked this section and I am configuring manually. Any other help would be awesome, thanks!

Joao_Oliveira · ‎01-27-2012

Check on your router configuration that ALG is turned Off. I'm guessing that the 401 is being address to another SIP device.

Joao

pamini · ‎01-30-2012

This did not help, is there anything else we can check for?