Hello all
I am trying to install two polycoms on a ESI switch with SIP trunks.
I have the phones programmed and they are registered and can call out and recieve call.
My problem is that while calling a confrence bridge once i enter the number and the confrence key it will not let me hit the star key for more options.
here is my example
bridge number 1-800-629-0404
confrence number 6242250
press star for more options
It will not recognize and key punch after that.
Thanks for any help you can give me.
Hello Jeff@TPC,
welcome to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.
Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
If official support is required please check how to phone or open a case here
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