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- Polycom Communicator C100S - answer button and green LED not...
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11-06-2011 01:37 AM
I have a Polycom Communicator C100S installed to a Windows 7 laptop with Communicator s/w version 3.0.0.29.
The answer/end button doesn't work (so I have to answer with the usual skype interface) and the green LED doesn't come on when a call is active. Interestingly though when I run the Communicator Diagnostics the button and green LED do work!
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Accepted Solutions
11-30-2011 10:29 AM
Hello GRS,
this is been confirmed internally when at least running the 5.5 App of Skype,
Using the Check for Updates does not come back with a new app but manually installing the 5.6 Update from => here <= fixes the issue.
Please report this to Skype for further support.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
11-07-2011 02:21 AM
Hello GRS,
welcome to the Polycom Community.
I would advise you to contact your reseller and/or Polycom Support and raise this as an Issue.
Please provide details on your Operating System (32Bit/64Bit, Service Pack, LYNC Client installed?, Administrator Rights etc)
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
11-30-2011 10:29 AM
Hello GRS,
this is been confirmed internally when at least running the 5.5 App of Skype,
Using the Check for Updates does not come back with a new app but manually installing the 5.6 Update from => here <= fixes the issue.
Please report this to Skype for further support.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-11-2013 08:56 AM
Running Skype 6.2.0 and Communicator 3.0 and cannot get the green lights to turn on. Red Mute Light works however. Laptop running Windows 7 32 bit.
It would appear that W7 cannot find the communicator software. Any suggestions?
03-11-2013 09:03 AM
Hello mjoanis,
welcome to the Polycom Community.
The C100S Software for Windows 7 and other OS Versions can be found => here <=
Please test the functionality of the C100S itself via that Software.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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