Polycom 7000 View Logs

[Chris1235711]

Good Morning all,

We have a Polycom IP Soundstation 7000 registered to a broadsoft platform as a third party SIP device. This device seems to lose audio at random times and audio can be regained by putting the call on hold and resuming.

Normally we would attribute this to a mid-call Sip reinvite negotiating poorly but the problem doesnt seem to center itself around the times they happen. So I am in need of some phone logs.

After setting the logging to debug for the items I think are appicable and having the issue happen again I found myself at a loss on how to actually get the logs. Most of what I have read says they upload to a provisioning server but that is not going to work for us.

Long story short is there a way to remotely view the logs on the phone either in the GUI or by downloading them?

Thanks

Phone Model SoundStation IP 7000

Part Number 3111-40000-001 Rev. 1

SIP Software Version 3.3.3.0069

BootROM Software Version 4.3.1.0887

[SteffenBaierUK · Accepted solution]

Chris1235711

welcome to the Polycom Community.

Firstly the Software Version that you are running is completely unsupported and superseded by multiple versions.

The latest supported version is UC Software 4.0.11 and offers debugging via the Web Interface.

If you insist staying on such old build the community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

The above Wireshark instructions and Syslog could be considered as an option.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services