Polycom 650 Random Reboot.

cmullen
Frequent Visitor

Polycom 650 Random Reboot.

I have several Soundpoint IP 650 phones that randomly reboot.  I have searched and found other similar posts(http://community.polycom.com/t5/VoIP/IP650-s-Reboot-All-at-Once/td-p/14919/page/2) 

 

Attached is the output from syslog debug.

 

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 650 Random Reboot.

Hello cmullen,

welcome to the Polycom Community.

Its always useful to post the currently used Software Version.

 

If this is an easily reproducible issue please setup a spanned port and replicate the problem and then provide a backup of your configuration and a matching wireshark log with additional phone logs to your Polycom reseller and/or Polycom support directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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