Polycom 650 Random Reboot.

Frequent Visitor

Polycom 650 Random Reboot.

I have several Soundpoint IP 650 phones that randomly reboot.  I have searched and found other similar posts(http://community.polycom.com/t5/VoIP/IP650-s-Reboot-All-at-Once/td-p/14919/page/2) 


Attached is the output from syslog debug.


Thank you for looking.


Polycom Employee & Community Manager

Re: Polycom 650 Random Reboot.

Hello cmullen,

welcome to the Polycom Community.

Its always useful to post the currently used Software Version.


If this is an easily reproducible issue please setup a spanned port and replicate the problem and then provide a backup of your configuration and a matching wireshark log with additional phone logs to your Polycom reseller and/or Polycom support directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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