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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎12-19-2011 07:56 AM

HP Recommended

Has anyone heard of this issue?  I have several 601s that will spontaneously answer calls with no human interaction.  Is there maybe an override or setting that can stop this from happening?

7 REPLIES 7

‎12-19-2011 02:38 PM

HP Recommended

There are some "auto off-hook" parameters available in the config files.

 

call.autoOffHook.x.enabled

call.autoOffHook.x.contact

 

You might want to check to make that these are not enabled in you config file(s). Is this issue consistent or intermittent?

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‎12-19-2011 02:42 PM

HP Recommended

It is intermittant.  I will look in the config for those parameters.

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‎12-19-2011 02:45 PM

HP Recommended

The only parameter in the config that begins with call is this:

 

call.shared.oneTouchResume="1"
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‎12-19-2011 02:59 PM

HP Recommended

What version of firmware are the phones running?

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‎12-19-2011 03:03 PM

HP Recommended

3.1.6

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‎12-19-2011 03:26 PM

HP Recommended

I think that this may be some firmware related bug.  I checked the release notes but did not find anything like the issue that you are having.  However, there is a later version of firmware (3.1.7) available for that phone which can be downloaded from the support page.  Its worth a shot. 

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‎12-19-2011 04:41 PM

HP Recommended

Ok, thanks.

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