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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-28-2013 04:27 PM

HP Recommended

Updated the polycom 550 firmware and now i no longer get any information in my Call Lists.  Missed calls, Received call and placed calls are always "no records".  I looked around the Polycom Configuration utility but could not figure out how to turn back on.  Can you help?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-28-2013 11:35 PM

HP Recommended

Hello Intermedia,

 

Without knowing the old and new Software Version it is hard to judge or guess what issue you have.

 

The current UCS 4.0.x Software has a bug that does not show received calls / missed calls in the received call list due a missing SIP header from the SIP switch.

 

In order to determine if you are having the same issue I can only suggest you raise a case with Polycom support via your Polycom reseller.

 

The only workaround is to downgrade to your known working software version.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-28-2013 11:35 PM

HP Recommended

Hello Intermedia,

 

Without knowing the old and new Software Version it is hard to judge or guess what issue you have.

 

The current UCS 4.0.x Software has a bug that does not show received calls / missed calls in the received call list due a missing SIP header from the SIP switch.

 

In order to determine if you are having the same issue I can only suggest you raise a case with Polycom support via your Polycom reseller.

 

The only workaround is to downgrade to your known working software version.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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