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- Re: Polycom 550 - Call Lists
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01-28-2013 04:27 PM
Updated the polycom 550 firmware and now i no longer get any information in my Call Lists. Missed calls, Received call and placed calls are always "no records". I looked around the Polycom Configuration utility but could not figure out how to turn back on. Can you help?
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Accepted Solutions
01-28-2013 11:35 PM
Hello Intermedia,
Without knowing the old and new Software Version it is hard to judge or guess what issue you have.
The current UCS 4.0.x Software has a bug that does not show received calls / missed calls in the received call list due a missing SIP header from the SIP switch.
In order to determine if you are having the same issue I can only suggest you raise a case with Polycom support via your Polycom reseller.
The only workaround is to downgrade to your known working software version.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
01-28-2013 11:35 PM
Hello Intermedia,
Without knowing the old and new Software Version it is hard to judge or guess what issue you have.
The current UCS 4.0.x Software has a bug that does not show received calls / missed calls in the received call list due a missing SIP header from the SIP switch.
In order to determine if you are having the same issue I can only suggest you raise a case with Polycom support via your Polycom reseller.
The only workaround is to downgrade to your known working software version.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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