Polycom 550 - Call Lists

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Intermedia
Occasional Contributor

Polycom 550 - Call Lists

Updated the polycom 550 firmware and now i no longer get any information in my Call Lists.  Missed calls, Received call and placed calls are always "no records".  I looked around the Polycom Configuration utility but could not figure out how to turn back on.  Can you help?

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SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 550 - Call Lists

Hello Intermedia,

 

Without knowing the old and new Software Version it is hard to judge or guess what issue you have.

 

The current UCS 4.0.x Software has a bug that does not show received calls / missed calls in the received call list due a missing SIP header from the SIP switch.

 

In order to determine if you are having the same issue I can only suggest you raise a case with Polycom support via your Polycom reseller.

 

The only workaround is to downgrade to your known working software version.

 

Best Regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 550 - Call Lists

Hello Intermedia,

 

Without knowing the old and new Software Version it is hard to judge or guess what issue you have.

 

The current UCS 4.0.x Software has a bug that does not show received calls / missed calls in the received call list due a missing SIP header from the SIP switch.

 

In order to determine if you are having the same issue I can only suggest you raise a case with Polycom support via your Polycom reseller.

 

The only workaround is to downgrade to your known working software version.

 

Best Regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2