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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-23-2013 09:42 AM

HP Recommended

Hello everyone,

 

With our 550/560 phones the directedCallPickupString (*78) is sometimes sent twice (~10%) when attempting to retrieve a parked call (via an attendant automata button). e.g. sending *78*78123 instead of *78123.

 

Changing the directedCallPickupSting to the alternate *4 yields the same results.

 

This results in a failed parked call retrieval.

These failures seem to occur in batches. If a phone initially fails to retrieve the parked call by double sending the string then all subsequent attempts to retrieve the call fail until the user gives up. 

 

SipXecs 4.6.0 update 6

550/560 4.0.3.7562

 

Thanks in advance for any help or insight.

 

 

 

 

 

1 REPLY 1

‎07-29-2013 02:08 AM

HP Recommended

Hello SkekTek,

welcome to the Polycom Community.

I would suggest you contact your Polycom reseller and/or Polycom support as this would need to be troubleshot via changing some log settings and attempting to reproduce this.

 

In addition I would suggest to run the latest UCS 4.0.4 software to exclude any software issues.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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