Polycom 3xx

[Charlesc]

I have a few Polycom phones and we use four digit extentions. I am having a problem on a a few phones where if a transfer is attempeted to a 112x number it will dial after those three numbers, wher as on 110x or 113x it will dial ok, the digimaps are the same between phones, where am I going wrong?

[SteffenBaierUK]

Hello @Charlesc,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone

• Provide the Phone Model

• Provide the Call Platform (aka openSIP, Skype for Business, Lync)
  

• If applicable provide a backup of the phone in question

• If possible provide a => Log <= and either attache them or use the => Code Tag <=. Consult the Troubleshooting Section found within the FAQ if applicable

• If possible provide the MAC Address or Serial of the device

• Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

The FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services