We use the Polycom 331 in our contact centre/agents desk. We push calls via New Voice Media to our agents and if they are ready the calls should automatically drop into them. However the phones are configured so agents have to press a button the to answer - how do we remove this as it conflicts with our Contact Solution configuration?
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---------------- The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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