Polycom 331

Occasional Visitor

Polycom 331

We use the Polycom 331 in our contact centre/agents desk. We push calls via New Voice Media to our agents and if they are ready the calls should automatically drop into them. However the phones are configured so  agents have to press a button the to answer - how do we remove this as it conflicts with our Contact Solution configuration?

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Polycom Employee & Community Manager

Re: Polycom 331

Hello cedwards@vax.co.uk,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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