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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

I have problem to transfer a incoming call to other internal extensions. Portaone switch Handel our calls.

When we answer incoming call and want to transfer call to other extension,we can dial external extensions and when we resume   the call, it will disconnect.

 

any body can help?

1 REPLY 1
HP Recommended

Hello KBM,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


I would suggest to check above post as it explains how you can troubleshoot VoIP related issues.

 

In addition please also ensure to provide Information on the currently used Software Version.

 

Have you contacted Portanone for support yet?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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