ISSUE: I just pulled our "brand new" (if you believe the vendor) Poly Trio 8800 out of the box, flipped over the unit and saw the LAN IN RJ-45 female socket is missing copper lead #8 (pin 8). With the clip receptacle up, this would be the copper lead on the far left of the socket. The other 7 leads are in place.
REQUEST: Can anyone confirm whether this is normal? I suspect it isn't. I have a case open with Poly Tech Support, but so far they don't have the answer (??).
My research indicates pin 8 is a second +48v PoE lead, so it may not be required.
Thanks for your help - trying to avoid an RMA to the vendor!
Hello @Jim-MacMaster ,
Welcome to the Poly Community.
What is the Poly case reference so I can work with my colleagues on this? I just checked an older version and it clearly shows 8 pins for both sockets.
On the other hand, is the Trio not working?
If official support is required please check how to phone or open a case here----------------
Also Steffen, so far we haven't identified anything that is NOT working on the Trio. But since we just got it yesterday I could be premature in my optimism. We don't have anything like a "system checkout" procedure for the Trio, to determine status of all features/capabilities.
Thanks again for your help, Steffen!