Poly Trio 8800 LAN IN Socket: only 7 pins present?

[Jim-MacMaster]

ISSUE: I just pulled our "brand new" (if you believe the vendor) Poly Trio 8800 out of the box, flipped over the unit and saw the LAN IN RJ-45 female socket is missing copper lead #8 (pin 8).  With the clip receptacle up, this would be the copper lead on the far left of the socket.  The other 7 leads are in place.

REQUEST:  Can anyone confirm whether this is normal?  I suspect it isn't.  I have a case open with Poly Tech Support, but so far they don't have the answer (??).

My research indicates pin 8 is a second +48v PoE lead, so it may not be required.

Thanks for your help - trying to avoid an RMA to the vendor!

[SteffenBaierUK]

Hello @Jim-MacMaster ,

Welcome to the Poly Community.

What is the Poly case reference so I can work with my colleagues on this? I just checked an older version and it clearly shows 8 pins for both sockets.

On the other hand, is the Trio not working?

Best Regards

Steffen Baier

[Jim-MacMaster]

Thanks, Steffen! 

       The  case number is: 32199969 

r/s, Jimbo

[Jim-MacMaster]

Also Steffen, so far we haven't identified anything that is NOT working on the Trio.  But since we just got it yesterday I could be premature in my optimism.  We don't have anything like a "system checkout" procedure for the Trio, to determine status of all features/capabilities.

Thanks again for your help, Steffen!

r/s, Jimbo