Poly Computer Audio Connector with VoiceVLANs

Anonymous · ‎06-22-2022

Hi all,

I've noticed that the Poly Computer Audio Connector doesn't seem to pair with the handset when the switchport that the handset is connected to uses VoiceVLANs.

The documentation is pretty limited but I've checked the readme with the Poly Computer audio connector download and the VVX 6.4 user guide and I can't see anything about voice vlans being needed.

Any ideas?

Tim

Anonymous · ‎06-23-2022

So I've found out a bit more of this. It seems that similar to BToE the computer needs to be able to access the subnet of the voice vlan with some specific ports.

So far I've seen:

TCP 25801

UDP 25802

UDP 2181 (not sure if Poly Audio Connector uses 2181 for discovery as well as BToE or if this is just BToE broadcast that isn't being used)

@SteffenBaierUK Can you get someone to create the Poly Computer Audio Connector version of this page [FAQ] BToE Firewall ports - Poly Community.

SteffenBaierUK · ‎06-23-2022

Hello @LT16

I look at it when I am back in the office next week.

Steffen

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question