I have a few VVX 501 phones, and was super excited when I found out that Poly released the Audio Connector application! While the phones paired perfectly fine with our PCs, I never heard any audio. After spending the last 3 hours diagnosing my configuration (including several factory resets and PBX config changes), I noticed that the setting:
seems to be the culprit. Any value higher than 1 results in no audio!
I checked a few registration lines, and it seems like the same case- no audio if the reg.X.lineKeys is set to greater than 1.
Is this a limitation of the audio connector application, or just a bug? Appreciate your help!
My setup is:
VVX 501 version: 6.4.3B
Poly PC Audio connector version: 184.108.40.206
Computer: Windows 10 21H2
Hello @SnapDragon ,
Welcome to the Poly Community.
Is the issue that you never get the Audio Pop Up when using 2 lines or more?
If yes please get this into our support organisation and mention my name so this can be assigned to me as I believe I can replicate this with a VVX 501 running 6.4.3
I could not replicate this using a VVX 250
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
If official support is required please check how to phone or open a case here----------------
If by popup do you mean the green background display that shows up on the phone when playing audio? If so, then yes - no popup when 2+ lines are registered.
I will open a case with Poly Support. Thanks again for your help Steffen - you're a godsend on these forums!