Poly CCX500 provisioning via Poly Lens


Poly CCX500 provisioning via Poly Lens


According to https://info.lens.poly.com/blog/2020/09/25/vvx-ccx there is a way to register CCX500 to Poly Lens Service. I tried to use Provisioning Server field for Poly CCX500 phone to point to https://t5660.deviceprovisioning.dm.lens.poly.com (including username and password) and don't see any new devices registrations. Does Poly have a document with step-by-step instructions which explains how to register Poly CCX500 to Poly Lens?


Message 1 of 3
Polycom Employee & Community Manager

Re: Poly CCX500 provisioning via Poly Lens

Hello @avs ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. Please do not simply mark them without any type of feedback.


For your new issue please check the FAQ post:


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Logs to check if for example the DHCP Option is being sent:


Settings > Logging > Module Log Level Limits > DHCP Client > Event 1

Settings > Logging > Module Log Level Limits > CURL > Event 3
Settings > Logging > Module Log Level Limits > Copy Utilities > Event 3


Reboot the phone


Diagnostics > View & Download Logs > UCS Application > Export

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
Adam in DC
Trusted Contributor

Re: Poly CCX500 provisioning via Poly Lens

This question was helpful in my registering a CCX 500 to Lens.  Thanks.  

Message 3 of 3