• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎05-20-2022 04:01 AM

HP Recommended

Hi all,

 

I was wondering if anyone could clarify a few points with the 8x8/Teams integration with the CCX series handsets.

 

I can see that you can register the handsets directly to 8x8 and have them working that way. I've done some digging within the latest firmware and guide notes and it says you can integrate to Teams as well.

 

My main question would be with the Teams integration. Say I have a customer setup with 8x8 direct routing, so at the moment calls are being answered within Teams softphone. All working okay. If I were to add a CCX handset into the mix, would I simply login to the CCX with my Teams/O365 account and it would dual fork to Teams softphone and also the CCX hard phone?

 

From there, how much functionality could be used from the handset. For example, DND, Hold, Mute etc etc

 

Thank you in advance!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.