Plantronics Wirless Headset issue

Occasional Visitor

Plantronics Wirless Headset issue


Have Polycom phone and its fine wanted cordless Headset so bought the plantronics , followed all instructions about the setting on the cordelss base and the phone as well and zilch. Cannot get a sound from the headset. Anyone any ideas as used these headsets before without issue . Thanks


Message 1 of 3
Polycom Employee & Community Manager

Re: Plantronics Wirless Headset issue

Hello Traveloffice,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.


It may also help if you tell us what kind of Polycom phone you are using at present.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here


It also contains


Oct 19, 2011 Question: What type of Headset's and cables are compatible with my Phone?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
Merritt Communications
Occasional Advisor

Re: Plantronics Wirless Headset issue

Hi there,


What is the model of Plantronics headset you're using? Also, are you using any accessory like the EHS cord or HL10?


Thank you,


-Drew Merritt

<removed due no commercial posts being allowed>

Message 3 of 3