Hello @TWB503 ,
Welcome to the Poly Community.
The log shows:
0609154408|sip |4|00|Registration failed User: 305, Error Code:480 Temporarily not available
As the logging is not in debug we cannot tell much more than most likely something is blocking the registration.
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP-related Issues?
Resolution: Please check => here <=
The above should help you to troubleshoot this.
There are also some configuration issues:
000028.313|cfg |4|00|Prm|Configuration file(s) statistics: 0 parameter values were used but were out of range. 18 were invalid and ignored.
Oct 11, 2011 Question: How can I troubleshoot configuration Issues via Log Files or the phone GUI?
Resolution: Please check => here <=
If you need further help, and no other volunteer is able to help please work with your Poly reseller.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here
NextUSA sold this phone back in 2017 and therefore the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
----------------
If official support is required please check how to phone or open a case here
----------------
The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
----------------
⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
