Hello @jvc590,
welcome to the Polycom Community.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.
I suggest you check:
Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?
Resolution: Please check => here <=
You managed to mess up the file structure so the phone cannot load its configuration.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
