Phone Lock

Occasional Advisor

Re: Phone Lock

currently we have used the current UC and bootRom versions for the SoundPoint IP phone but unfutuenately is not upgrading. Even had to set a 3CX Pbx system followed the step by step approach layed out on 3CX site as to how to go about it for the upgrade to be done. Setting up a DHCP server of option 66. I would like to know was your final recomendation on this issue


Message 11 of 12
Polycom Employee & Community Manager

Re: Phone Lock

Hello Enodano,


you are not providing enough information in regards why the upgrade fails. The logs, if the phone can write to the server, should tell you.


I would suggest you work with 3CX if they support provisioning or simply setup your own server.


This is all described in the FAQ and for support please contact your Polycom reseller or Polycom support directly.


My signature below explains this.


Best Regards


Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 12