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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Phone Key/Soft Key Direct Conference
Create an account on the HP Community to personalize your profile and ask a question
06-10-2014 10:21 AM
I am using a Polycom VVX600 handset and would like to program a soft key or hard key that when selected will directly conference a predefined third party number to an ongoing call without putting the current call on old.
Please share any ideas that would enable this feature
Thanks
Solved! Go to Solution.
Accepted Solutions
06-18-2014 06:09 AM
Hello jam,
have a look at the above link as I provided an updated example.
In addition I would suggest to upgrade to a current software like UCS 5.0.2
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-10-2014 10:42 AM
Hello jam,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?
Resolution: Please check => here <=
Above shows several examples for Enhanced Feature Keys. Based on this you can simply build yourself an EFK action that will initiate this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-17-2014 03:48 PM
Hi
Thanks for your suggestion however for some reason I am still unable to get this to work, I have also reviewed another community post titled "EFK to Auto Conference" which describes exactly what I am trying to accomplish.
I have tested ob both VVX500 and VVX 400 running software 5.0.0.6874. See my macro below
<efklist efk.efklist.7.mname="confr" efk.efklist.7.status="1" efk.efklist.7.label="confr" efk.efklist.7.action.string="$FConference$0512$Tinvite$$FJoin$" /> <softkey softkey.7.label="Confx" softkey.7.action="!confr" softkey.7.enable="1" softkey.7.precede="0" softkey.7.use.active="1" softkey.7.use.alerting="0" softkey.7.use.dialtone="1" softkey.7.use.hold="1" softkey.7.use.idle="0" softkey.7.use.proceeding="0 softkey.7.use.setup="0" />
Note also when the soft key is pressed, the caller is placed on hold, the phone freezes and then reboots. This occured with both test models. Please let me know if you can assist any further
Thanks
06-18-2014 06:09 AM
Hello jam,
have a look at the above link as I provided an updated example.
In addition I would suggest to upgrade to a current software like UCS 5.0.2
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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