Phone Key/Soft Key Direct Conference

[jam]

I am using a Polycom VVX600 handset and would like to program a soft key or hard key that when selected will directly conference a predefined third party number to an ongoing  call without putting the current call on old.

Please share any ideas that would enable this feature

Thanks

[SteffenBaierUK]

Hello jam,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

Above shows several examples for Enhanced Feature Keys. Based on this you can simply build yourself an EFK action that will initiate this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[jam]

Hi

Thanks for your suggestion however for some reason I am still unable to get this to work, I have also reviewed another  community post titled "EFK to Auto Conference" which describes exactly what I am trying to accomplish.

I have tested ob both VVX500 and VVX 400 running software 5.0.0.6874. See my macro below

<efklist
efk.efklist.7.mname="confr"
efk.efklist.7.status="1"
efk.efklist.7.label="confr"
efk.efklist.7.action.string="$FConference$0512$Tinvite$$FJoin$"
/>
 
<softkey
  softkey.7.label="Confx"
  softkey.7.action="!confr"
  softkey.7.enable="1"
  softkey.7.precede="0"
  softkey.7.use.active="1"
  softkey.7.use.alerting="0"
  softkey.7.use.dialtone="1"
  softkey.7.use.hold="1"
  softkey.7.use.idle="0"
  softkey.7.use.proceeding="0
  softkey.7.use.setup="0"
/>

Note also when the soft key is pressed, the caller is placed on hold, the phone freezes and then reboots. This occured with both test models. Please let me know if you can assist any further

Thanks

[SteffenBaierUK · Accepted solution]

Hello jam,

have a look at the above link as I provided an updated example.

In addition I would suggest to upgrade to a current software like UCS 5.0.2

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[jam]

Thanks for your response. Upgrading to 5.0.2 and using the code efk.efklist.7.action.string="$FConference$0512$Tinvite$$FJoin$"

resolved the issue.

much appreciated

Cheers