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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-08-2013 12:12 AM

HP Recommended

I manually uploaded Package File: polycom.tgz then was extracted and processed by freebpx gui.

I was then hoping to find polycom under device list in Product Options/Configuration Editor.

But no product to select. This is a new system that was recently formatted for new install of latest asterisk release.

Last I remember I followed the steps above to download polycom phone config files and they where readily available

I.E..  phone.cfg,mac.cfg etc..

Have I mistaken the Package File: polycom.tgz contents or did I forget to to enable something?

whats striking to me is View & Download Logs in polycom utility Manager has no mention of missing config files

and the phone places calls.

Dont get me wrong i have several issues to resolve.

1 REPLY 1

‎05-09-2013 02:30 PM

HP Recommended

Hello jeff-405,

welcome to the Polycom Community.

 

You should really follow up with freebpx as I am not aware how they distribute our firmware within their setup.

The community's VoIP FAQ contains this and many other post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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