Hi,
I've several ip 331 phones :
the software version is 3.3.1.0769
BootROM : 4.3.0.0246
All the devices are powered by POE lan ethernet port. So I connect my computers on the PC ethernet.
The issue : when i disconnect a laptop for few minutes of the PC ethernet port, it seems that the port shuts down and i have to restart the phone to get it up, but the phone still up.
Is there any parameter i have to configure ?
Thanks
Hello zarmadaire,
welcome to the Polycom Community.
You would need to check the Phone's Log Files as described => here <= and in addition set the Logging Level for the Support Object to Event 3 or via a configuration file to log.level.change.so="3".
If the PC Port is unplugged and replugged a Message like this will appear in the Log:
0215094822|so |3|00|Link status is Net up Speed 100 half Duplex, PC down. 0215094824|so |3|00|Link status is Net up Speed 100 half Duplex, PC up Speed 100 full Duplex.
The Phones can support dot1x / eapollogoff but you would need to contact your Polycom Reseller for further support on this.
Best Regards
Steffen Baier
Polycom Global Services
If official support is required please check how to phone or open a case here
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