• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎11-15-2016 01:17 PM

HP Recommended

On an outbound call from a shared line the CID display swaps from To:[Destination Number] to From:[Destination Number] during the ringback. It seems to happen on recieving a NOTIFY although looking at the Notify I do not see anywhere that the Destination Number become the From field?

 

I have attmepted using various configuraiton parameters, but I cannot remedy the issue. 

I have replicated this on 5.4.0, 5.4.4E and now 5.5.0 as well. 

 

 

call.shared.preferCallInfoCID  (1/0) did not fix it in 5.5.0

we have been setting voIpProt.SIP.CID.sourcePreference to "Remote-Party-ID" -- Is this proper, or could have anything to do with it? Everything seems to work fine on a "private" line. 

2 REPLIES 2

‎11-15-2016 03:00 PM

HP Recommended

Hello Keegan,

welcome to the Polycom Community.

 

If you believe this to be a bug and violate any RFC please be aware the community's VoIP FAQ contains this post here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-15-2016 03:16 PM

HP Recommended

Sorry no that was not helpful. 

If it's suspected that it is a Server issue that may have been helpful. 

Has anyone had this issue before?

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.