Only audio sip calls between VVX 1500D

SOLVED
Knuckles
Advisor

Only audio sip calls between VVX 1500D

Hello all,

We have two VVX on the office, and each time I call the other VVX, I have video call to the other VVX using SIP. But we use H323 for video calls , and we don't want to use it with sip.

I used the command 

<video.callMode video.callMode.default="audio">

But the call are still in video. 

We use firmware 4.0.3 on both phone, is there any solution concerning this problem ?

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Only audio sip calls between VVX 1500D

Hello Knuckles,

 

this is a known issue (VOIP-71514) as far as I understand and has not yet been fixed and only seems to appear in dual registration mode (SIP & H.323).

 

I would suggest you raise a support ticket via your Polycom reseller in order to get additional focus on this referencing the above.

 

As a workaround you could use the following:

 

feature.audioVideoToggle.enabled="1"

Above enables you to select the mode before making the call.

 

EDIT: In addition you may want to consider disabling Video Codec Support on SIP calls via your SIP call Platform so the phone would not negotiate a video call.

 

Best Regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Only audio sip calls between VVX 1500D

Hello Knuckles,

 

this is a known issue (VOIP-71514) as far as I understand and has not yet been fixed and only seems to appear in dual registration mode (SIP & H.323).

 

I would suggest you raise a support ticket via your Polycom reseller in order to get additional focus on this referencing the above.

 

As a workaround you could use the following:

 

feature.audioVideoToggle.enabled="1"

Above enables you to select the mode before making the call.

 

EDIT: In addition you may want to consider disabling Video Codec Support on SIP calls via your SIP call Platform so the phone would not negotiate a video call.

 

Best Regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2