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- Re: Only audio sip calls between VVX 1500D
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03-01-2013 03:48 AM
Hello all,
We have two VVX on the office, and each time I call the other VVX, I have video call to the other VVX using SIP. But we use H323 for video calls , and we don't want to use it with sip.
I used the command
<video.callMode video.callMode.default="audio">
But the call are still in video.
We use firmware 4.0.3 on both phone, is there any solution concerning this problem ?
Solved! Go to Solution.
Accepted Solutions
03-01-2013 05:17 AM
Hello Knuckles,
this is a known issue (VOIP-71514) as far as I understand and has not yet been fixed and only seems to appear in dual registration mode (SIP & H.323).
I would suggest you raise a support ticket via your Polycom reseller in order to get additional focus on this referencing the above.
As a workaround you could use the following:
feature.audioVideoToggle.enabled="1"
Above enables you to select the mode before making the call.
EDIT: In addition you may want to consider disabling Video Codec Support on SIP calls via your SIP call Platform so the phone would not negotiate a video call.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-01-2013 05:17 AM
Hello Knuckles,
this is a known issue (VOIP-71514) as far as I understand and has not yet been fixed and only seems to appear in dual registration mode (SIP & H.323).
I would suggest you raise a support ticket via your Polycom reseller in order to get additional focus on this referencing the above.
As a workaround you could use the following:
feature.audioVideoToggle.enabled="1"
Above enables you to select the mode before making the call.
EDIT: In addition you may want to consider disabling Video Codec Support on SIP calls via your SIP call Platform so the phone would not negotiate a video call.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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