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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-13-2014 01:10 PM

HP Recommended

Hello,

 

how many SIP accounts can I run with a SoundStation IP 7000? Before upgrading the 3.x firmware to 4.0.6, it was possible to have two lines I think, but now, I can add two servers, but just one line in the web UI.

 

Am I doing wrong something?

 

Thanks,

Jakob

4 REPLIES 4

‎06-14-2014 05:25 AM

HP Recommended

Hello Jakob,

welcome to the Polycom Community.

To my knowledge all our SIP based SoundStation IP phones only support one line.

 

You can make or receive multiple calls per line.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-14-2014 06:49 AM

HP Recommended

Hello Steffen,

 

and thanks a lot for your reply! Reason I am a bit confused is that with the 3.x SIP firmware it definitely showed me two "lines" in the web GUI. Before moving to productive mode, I upgraded my device and am now on 4.0.6 UCS, and see only one line, so I am not sure if I missed something...

 

Thanks,

Jakob

Was this reply helpful? Yes No

‎06-14-2014 07:18 AM

HP Recommended

Hello Jakob,

The SoundStation phones have no way to select any lines so that may be a bug in an older Software Version.

 

I suggest for the time being downgrade to UCS 4.0.4 as the SSIP7000 has some issues with UCS 4.0.5 and 4.0.6

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-20-2014 03:45 AM

HP Recommended

Thanks a lot Steffen, that helps indeed! Then I'll try to get the line selection mechanism available via a local SIP server. 🙂

Was this reply helpful? Yes No
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